OPERATIONS MANAGER - RETAIL BANKING BRANCH / RETAIL BANKING DEPARTMENT

• Daily Operations and Management of Branch
• Develop and maintain strategies to improve customer experience by optimizing customer journey.
• Ensure that bank premises are maintained in the utmost presentable way, including the attire of all branch staff
• Monitor and ensure that branch meets the SLA for all products/services provided through the branch via OTC and other accepted channels
• Ensure filing and archiving process is streamlined and completed
• Ensure proper checks and balancing at EOD, and maintain the required documentation
• Undertake any responsibilities or tasks assigned by the immediate supervisor or Head of Department, as required to support departmental or organization objectives.
• Vault and related responsibilities
• Ensure that Branch Vault meets the takaful limit of Branch
• Maintain proper registers of the Vaults assigned to Branch and ensure proper records and documentation
• Compliance and Risk Management
• Ensure adherence to regulatory guidelines and internal policies, mitigating risks associated with client transactions and financial activities
• Key central point in monitoring and assisting in completion of AML System (COMPASS) alerts assigned to all branches excluding Male’ Branch.
• Responsible to maintaining TAT of AML System alerts
• Supervision and Management of Branch Staffs
• Direct supervision of all branch staff and ensure all services provided by the Branch is given at its best with the available resources
• Ensure all staff are trained and up to date with all the services and changes within the bank
• Identify opportunities to expand their skill set and mentor them with a succession plan.
• Marketing Campaigns and Sales Activities
• Actively engage in direct marketing, marketing campaigns and ensure all branch staff actively engage in such activities
• Leadership Responsibilities
• Act as an ambassador for the bank, representing it at significant platforms and events.
• Lead by example, demonstrating the bank's values and commitment to excellence.
• Mentor and develop team members to enhance their skills and performance.
• Provide strategic direction and guidance to the team.
• Foster a collaborative and inclusive work environment.
• Manage resources effectively to achieve division goals and objectives.

• Master's Degree in related field with minimum 02 years of work experience in a similar field OR,
• Bachelor's Degree in related field with minimum 03 years of work experience in a similar field
• Proficiency in MS Office suit of applications
• Fluency in Oral and written communication
• Documents required:
• Curriculum Vitae (CV) / Resume,
• Attested educational certificates,
• National ID card copy,
• Passport Size Photo
• Police Report (validity less than 06 months)

Apply online: https://applynow.mib.com.mv

Original listing: https://www.mib.com.mv/jobs/832

Inquiries: jobs@mib.com.mv