ASSISTANT MANAGER – CARD ISSUANCE / OPERATIONS DEPARTMENT

• Supervise the daily process of card production from request to dispatch, ensuring SLA timelines are met for all platforms (ApplyNow or any other).
• Monitor card issuance requests for different products and ensure prioritization based on product-specific SLAs.
• Supervise daily embossing and card packaging activities, verifying that personalization, mailer printing, and dispatch are completed with zero errors and within defined SLAs.
• Monitor uncollected or expired card logs and ensure proper destruction, closure in core systems, and compliance with secure handling guidelines and SOPs.
• Liaise with AFCU for blocked or compromised card cases and coordinate replacement issuance.
• Ensure timely processing and delivery of instant cards in response to branch or sales centre requirements.
• Coordinate with team leads from branches and sales units to plan stock availability for field visits.
• Review and validate fee deduction cycles; identify discrepancies and escalate to IT or respective teams as required.
• Ensure proper documentation and approval for fee reversals and manual adjustments.
• Review daily reconciliation reports for production and inventory tracking.
• Assist in the resolution of MIB9 USD allocation issues through coordination with IT and concerned units.
• Monitor card stock and inventory levels; initiate replenishment requests proactively.
• Conduct routine checks on embossing machine operations; escalate any technical or supply-related issues to Admin and IT teams promptly to ensure uninterrupted card production activities.
• Prepare incident reports, participate in system testing (UAT), and provide inputs for system enhancement.

• Bachelor’s Degree in related field OR,
• Diploma in related field with minimum 03 years of work experience in a similar field
• Proficiency in MS office suite of applications
• Fluency in Oral and Written Communication
• Documents required:
• Curriculum Vitae (CV) / Resume,
• Attested educational certificates,
• National ID card copy,
• Passport Size Photo
• Police Report (validity less than 06 months)

Apply online: https://applynow.mib.com.mv

Original listing: https://www.mib.com.mv/jobs/850

Inquiries: jobs@mib.com.mv