SUPPORT ADMINISTRATOR, SERVICE DESK / TECHNOLOGY DEPARTMENT

• Provide technical support to staff in issue resolution.
• Provide first level support for all IT systems and Services
• Diagnose and resolve end-user PC hardware / software problems, network or local printer problems, email, Internet or Local Area Network access problems.
• Resolve User ID and Password issues in a quick and efficient manner.
• Assist in the installation and maintenance of software and hardware.
• Work with other technical staff to develop and document procedures on installation and maintenance.
• Setup, Image, Format and Install PCs and Laptops.
• Setup and install monitors, printers, IP phones, Scanners, Faxes, etc.
• Install and document new software/hardware as requested.
• Utilize help desk software for tracking and documenting issues.
• Clearly and accurately document issues and resolutions.
• Provides first level support for electronic banking systems such as Internet Banking, ATMs, POS machines and etc.
• Print PIN mailers and deliver to the relevant departments.
• Provides emergency support after normal working hours.
• Assist in taking system backups, testing backup.
• Execute and complete End of Day or Batch Processing procedures daily.
• Attend ATM issues and fixing them with the help of external parties.
• User management; user creation activation and deactivation.
• Inventory Management; regular updating of IT inventory.
• IT resource allocation; handing over It resources to staff and removal.

• Diploma in related field OR,
• Minimum 02 Passes in A ‘Level OR,
• Minimum 03 Passes in O’ Level with 01 year of work experience
• Proficiency in MS office suite of applications
• Fluency in Oral and written Communications
• Ability to plan, multi-task and manage time effectively.
• Good team builder and player with excellent organizational and relationship skills
• Ability to meet deadlines and work under pressure
• Documents required:
• Curriculum Vitae (CV) / Resume,
• Attested educational certificates,
• National ID card copy,
• Passport Size Photo
• Police Report (validity less than 06 months)

Apply online: https://applynow.mib.com.mv

Original listing: https://www.mib.com.mv/jobs/886

Inquiries: jobs@mib.com.mv